To edit this page, log in to your control panel and go to Storefront > Web Pages. Click Edit next to the Shipping & Returns page and you can change this text. A sample returns policy is shown below which you can edit as needed.
Returns Policy
If you wish to return products, please ship them to the return address provided below. Please note that shipping fees are the responsibility of the customer. Once we receive the products, a refund will be issued promptly. Our return shipping address is:
Comprehensive building in front of Building 109, Honghua Community, Yiwu City, Jinhua City, Zhejiang Province
zip code: 322000
Recipient: zeng li hua
Number: 13566961583
Refund Policy
The refund policy is 30 days after the customer gets the product. If a product arrives damaged for any reason or the customer didn't receive the order for any reason, we will refund the order or resend the item.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 15 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 15 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
The processing time is 3-5 days. Then you will receive the shipment between 7 to 15 days. We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.